Service consultation
1. What types of consultation services does CrypCMS offer?

We provide expert consultation on security, access control, and system integration tailored to your business needs.

2. How can I schedule a consultation?

Simply visit our website and click “Request a Demo” or contact us via email at support@cryptonlink.ca to book a session.

3. Who will handle my consultation?

Our team of certified security and IT specialists, with over 10 years of experience, will guide you personally.

4. What information should I prepare for the consultation?

Please provide details about your facility, current security setup, and specific requirements for a productive discussion.

5. Is the consultation service free?

Yes, our initial consultation is completely free to help you assess how ICMS can benefit your operations.

6. What happens after the consultation?

We’ll deliver a customized proposal and next steps, including a demo if you’re interested in proceeding.

Building integrated models
1. What is an integrated model in the CrypCMS context?

An integrated model is a tailored blueprint combining hardware, software, and edge devices for your security system./p>

2. How long does it take to build an integrated model?

The process typically takes 1-2 weeks, depending on the complexity of your requirements.

3. Can I customize the integrated model?

Yes, we work closely with you to adjust the model to fit your specific operational and security needs.

4. What tools are used to create these models?

We utilize advanced simulation software and real-time data analysis to design precise and efficient models.<

5. Who reviews the integrated model before implementation?

Our team of engineers and project managers conducts a thorough review to ensure accuracy and performance.

6. How do I provide feedback on the model?

You can share feedback directly during our consultation sessions or via email for timely adjustments.

Providing integrated solutions
1. What integrated solutions does CrypCMS offer?

We provide end-to-end solutions, including access control, video surveillance, and building management system integration.

2. How are these solutions tailored to my business?

Our solutions are customized based on your industry, size, and security challenges identified during consultation.

3. Can I integrate CrypCMS with existing systems?

Yes, our solutions are designed to seamlessly integrate with your current infrastructure, such as CCTV or BMS.

4. What is the typical timeline for solution deployment?

Deployment typically ranges from 2-6 weeks, depending on the scope and testing phase.<

5. Are there ongoing support services after deployment?

Yes, we offer continuous support and maintenance to ensure your solution remains effective and up-to-date.

6. How do I request a specific integrated solution?

Contact our support team at support@cryptonlink.ca or use the “Contact Us” form on our website to discuss your needs.

Provide hardware
1. What types of hardware does CrypCMS provide?

We offer card readers, biometric scanners, door controllers, and edge devices for comprehensive security coverage.

2. How can I purchase CrypCMS hardware?

Hardware can be ordered through our website’s “Products” section or by contacting our sales team directly.

3. Are the hardware products customizable?

Yes, we offer customization options to meet specific design or functionality requirements for your setup.

4. What is the warranty period for CrypCMS hardware?

All hardware comes with a standard 2-year warranty, with options for extended coverage.

5. How is hardware delivered and installed?

We handle delivery and provide professional installation services, ensuring seamless integration with your system.

6. Can I get a demo of the hardware before purchasing?

Absolutely, request a live demo via our website to see the hardware in action before making a decision.

Support maintenance
1. What does CrypCMS maintenance support include?

Our maintenance includes regular updates, troubleshooting, and hardware repairs to keep your system running smoothly.

2. How often is maintenance performed?

We offer monthly check-ins, with additional support available on-demand as needed.

3. How do I report a maintenance issue?

Report issues by calling our 24/7 hotline at +1-800-ICMS-SUP or emailing support@cryptonlink.ca.

4. Is there a cost for maintenance services?

Basic maintenance is included with your CrypCMS subscription, with premium support available for a fee.<

5. What is the response time for maintenance requests?

We aim to respond within 4 hours for urgent issues and 24 hours for standard requests.

6. Can I extend my maintenance contract?

Yes, contact our support team to extend or upgrade your maintenance plan based on your needs.